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Joseph Jarroush, Goodwill’s vice president of retail operations in New York and New Jersey said the store associates are focusing on higher-value items, like luxury goods, but will also be posting furniture, clothing, and collectables.“We sell all of the same brands as those platforms do, like ,” said Jarroush.
They include: Some shops allow customers to host evening events and gatherings at the store.
The partnership with Offer UP will give our listings a national audience.”Offer Up, which launched in 2011, is the fourth-most popular shopping app in Apple’s store, behind Amazon, Wish and Walmart.
Like Craigslist or Facebook Marketplace, it allows local sellers to list their products and either arrange for the buyer to pick up their purchase, or arrange shipping through the app in exchange for a cut of the sale. Natalie Angelillo, Offer Up’s vice president of community, said the partnership came about after Goodwill store associates started using the app on their own to move product from their stores and noticed how that brought more customers into the shops.
That means resale shops and thrift stores need to go above and beyond to meet their customers’ needs — everything from helping shoppers find the right items to suggesting add-on items that will complete an apparel outfit or a furniture setting.
“Our member stores focus on customer service that isn’t found in the big-box stores,” Meyer says.