Providing a high quality customer service is important for any business if Sainsbury fail to provide this service the business will result in the loss of customers and sales. They check the standards in their stores and monitor the quality of our products to ensure they consistently meet the standards laid down when the products are developed.This is why Sainsbury have become more aware of the importance of customer services. Their Retail and Supply Chain Quality Assurance teams check that all new ideas for stores and their supply chain will deliver only the highest standards of quality, safety.
It is vital to ensure that adequate information is held about each customer.
This may be in the form of a customer database or may be their reward card.
All businesses like Sainsbury depend on their customers to buy products or use services.
In return customers expect products and services to be available when they want them, to be safe and reliable, and to offer value for money.
There is always a trained first aider on every shift.
Breakages: - If a customer accidentally drops a product and it breaks anywhere in the store, including the car park, they will replace it free of charge.Companies use customer care to create an overall impression of an organisation that puts the needs of the customer first, to ensure quality and increase sales over competititors.Increasingly, businesses have customer services departments or customer services desks whose job is to ensure the efficient process of delivering customer care, including provision for those customers with special needs.Data protection policy: - they are totally committed to respecting the privacy of their customers and colleagues and any data they provide them with is used only in accordance with their wishes. Only by making use of this information can they understand their needs and deliver the benefits they require. No matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful.It's important to provide good customer service to all customers including new, existing, and potential customers.Good customer care is about understanding and meeting customers’ needs and expectations. Internal customers include colleagues, shareholders and other stakeholders. External customers include consumers or businesses who buy goods and services as well as suppliers to the firm such as agencies and lenders.For this assignment I have chose to do my assignment about Sainsbury this company is well known for selling foods, groceries, magazines etc and they provide a customer service for their customers.Sainsbury offers its customers a reward card to make them remain loyal.